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Small Business IT Solutions
*Client provided replacement parts and/or devices
Device installation for non-subscription clients +$35 per device
Service | Tier1 | Tier 2 | Tier 3 |
|---|---|---|---|
End user tablet and phone support | - | - | ✓ |
New network cable installation | $50/hr | $50/hr | $35/hr |
Network device support (Printers, fax machines, etc.) | null | ✓ | ✓ |
Network tracing/wall jack testing | $35/hr | ✓ | ✓ |
Hours per month of in person service | 4 | 4 | 6 |
End user basic network connectivity (to the wall) | ✓ | ✓ | ✓ |
Diagnostic Support for Google Chromebooks and/or Chromeboxes | ✓ | ✓ | ✓ |
Diagnostic, hardware, software support/replacement for Mac* | ✓ | ✓ | ✓ |
Diagnostic, hardware, software support/replacement for PC* | ✓ | ✓ | ✓ |
After hours service calls w/o 24-hr service | $70/hr | $70/hr | $70/hr |
After hours service calls with 24-hr service | $35/hr | $35/hr | ✓ |
Diagnostic, hardware, software support/replacement for PC* | ✓ | ✓ | ✓ |
Diagnostic, hardware, software support/replacement for Mac* | ✓ | ✓ | ✓ |
Diagnostic Support for Google Chromebooks and/or Chromeboxes | ✓ | ✓ | ✓ |
End user basic network connectivity (to the wall) | ✓ | ✓ | ✓ |
Hours per month of in person service | 4 | 4 | 6 |
Network tracing/wall jack testing | $35/hr | ✓ | ✓ |
Network device support (Printers, fax machines, etc.) | $35/hr | ✓ | ✓ |
New network cable installation | $50/hr | $50/hr | $35/hr |
End user tablet and phone support | ✓ | ||
After hours service calls w/o 24-hr service | $70/hr | $70/hr | $70/hr |
After hours service calls with 24-hr service | $35/hr | $35/hr | ✓ |